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Does Ticker Tape send any information back to the authors?

Solution Ticker Tape Agent
The Agent software only ever communicates with the location it's configured to look at for its Message Control File - this would be internal to your organization and defined by yourself as part of the configuration of Ticker Tape.

Ticker Tape Administrator
The Administrator software communicates with under the following two specific circumstances only;

1. When launching the software, the Administrator software checks whether there are any software updates. This communication is literally to read a small text file from the website to establish the latest software version number and NO identifiable information is sent to the web site or recorded by it.

2. If a user-initiated upload of diagnostic logging and configuration information occurs by the user using the "Tools / Send Data to" functionality available via the main Administrator interface. This functionality is used to upload the Administrator configuration and log file for analysis in the event of issues. User confirmation is required prior to any data transfer taking place. All data uploaded are treated in the strictest confidence, never shared with any other parties and are only used to identify and correct Ticker Tape issues.
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Article details
Article ID: 33
Category: Frequently Asked Questions
Date added: 2012-09-18 18:12:23
Views: 616
Rating (Votes): Article rated 3.1/5.0 (30)

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